Help

Our #1 goal is to be the best collectibles buying experience on the web. Click on a Question / Topic to the left and the Answer will appear in this area of the page.

Gift Certificates

• How can I purchase a Collector's Cache Gift Certificate?
• How do I redeem a Collector's Cache Gift Certificate?
• What are your Terms and Conditions of Gift Certificates?

Ordering

• Is there a minimum purchase on your website?
• Does Collector's Cache wholesale?
• Can I order without a credit card?
• Does Collector's Cache accept any foreign currency as payment?
• Are the website prices in U.S. dollars or Canadian dollars?
• What is CVV2 or CVC?
• What is your return policy?
• Why register on CollectorsCache.com?

Personal Information

• Is my personal information protected?

Product Information

• What condition are your cards in?
• How do I know if a certain card or item is currently in stock?
• How do I know if you have the quantity I am looking for?
• How do I know if a price on your site is current?
• Why are some of your prices a lot higher or a lot lower than the prices in my price guide?
• I found another website that has the same item cheaper. Will you guys match that price?
• Why am I unable to add some items to my shopping cart?
• What is a Pre-Order?
• What if I ordered both an item that is in stock and a Pre-Order item on the same order?
• Why do prices in the retail store sometimes differ from those on the website?
• Copyright and Trademark information
• Are you guys buying cards?

Quick Links

• How can I get better search results?

Shipping

• How much is international shipping?
• How long does it take for an order to arrive? (inside USA)
• How long does it take for an order to arrive? (outside USA)
• What is Priority Processing?
• Does Collector's Cache ship outside of the USA?
• Why do your shipping rates seem so high? Do you have a cheaper shipping method available?
• Do I have to purchase insurance for my order, and why?
• How much is shipping?