Collector's Cache LLC

Can I cancel my preorder?

All Pre-Orders are NON-REFUNDABLE. It is our company policy that we do not cancel preorders as we place our preorder quantities with our distributors based off the number of preorders we get for each item. We realize that emergencies happen and some customers have a need to cancel a preorder. In this rare instance, we can usually make a one-time exception, however, there is a 10% preorder cancellation fee that we charge of the order total. As an example, if your preorder total with shipping was $200 then we would only credit back $180.